- First call 311 for all non-emergency concerns. Record the service request (confirmation) number and the timeframe provided to get the concern addressed.
- If not addressed within the timeframe provided please contact 311 or go to 311online to check the status of your request.
- Provide your service request number to the 311 Call Center to advise that your concern has not been addressed.
Below you will find guidelines on how to best address on-going or complex concerns from a neighborhood perspective. Listed are neighborhood concerns and the city agency responsible for them. You will also see contact names, emails and phone numbers to better assist you. We encourage residents and community groups to build a working relationship with your respective outreach personnel below. The goal is to have city stakeholders and government on one accord working together to stabilize neighborhoods.
Listed are neighborhood concerns that come up frequently and how to address them:
Housing (Vacant properties that are open, have trash and debris, need mowing, and other code enforcement concerns)
- Call 311 to report your concern.
- If not addressed within the timeframe provided to you, call 311 for follow-up or your Housing Inspections Office Assistant Superintendent (410-545-1851) at the Southern District Housing Inspection Office with your Service Request Number for detailed information
- Always get the contact name of the person you talk too
- Follow-up, follow-up, follow-up
- Note: Ask if there is a notice on the property and if it has been sent to Property Management at the Department of Public Works for cleaning, mowing or boarding.
Sanitation Enforcement (for occupied properties that have trash or high grass and weeds that violates the city code)
- Call 311 to report your concern
- If not addressed within the timeframe provided to you, call 311 for follow-up or your district Sanitation Enforcement Officer,Leon Green, (410-396-1712 x22008,leon.green@baltimorecity.gov) at the Sanitation Enforcement Office with your Service Request Number for detailed information
- Always get the contact name of the person you talk to
- Follow-up, follow-up, follow-up
- Note: Ask if the property was cited and if it will be referred to housing inspections for further code and legal enforcement.
Solid Waste (Dirty alley or street, missed recycling or collection, graffiti)
- Call 311 to report your concern
- If not addressed within the timeframe provided to you, call 311 for follow-up
- Follow-up, follow-up, follow-up
- Note: If the concern was not resolved please make it clear to the 311 Call Center and ask that they send it to the appropriate agency.
Department of Transportation
- Call 311 to report your concern
- If not addressed within the timeframe provided to you, call 311 for follow-up or your Transportation Community Outreach Liaison, Grishae Blackette (443-984-9095,grishae.blackette@baltimorecity.gov) at the Transportation Community Relations Office with your Service Request Number for more details
- Always get the contact name of the person you talk to
- Follow-up, follow-up, follow-up
- Note: For traffic calming concerns please contact their office directly to start the process.
Police Department -Main number (District)
- For emergencies call 911
- Non emergencies (police concerns) call 311
- If police non-emergencies are not addressed, call your Police District Neighborhood Service Unit at 410-354-5169 at the Southern District
- Always get the contact name of the person you talk to
- Follow-up, follow-up, follow-up
- Note: Please attend their Police District Community Relations Council every 3rd Thursday at the Southern Police District Office at 10 Cherry Hill Road to meet the district major, lieutenants, sergeants and patrol officers that work in your district. These meetings are held to address public safety concerns in your neighborhood which they play a vital role in building better relationships to better serve your community.
Thanks for helping Baltimore become a “Cleaner, Greener, Healthier and Safer” City to live, work and play.
Sincerely,
Mayor’s Office of Neighborhoods